German-speaking Customer support Advisor

Your Role  😎 

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

Your Qualifications 💪 

• C1 in German, both oral and written. Fluent in English (at least B2 level)
• Previous experience in same / similar roles is highly desired
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.

The Offer 🤩 

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM – 11 PM / Santos Office
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• And many others!

Relocation allowance and assistance available.