French, Dutch or German-speaking Customer Service Specialist

Your Role  😎 

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Review and provide feedback on help content

Your Qualifications 💪 

• C1 level of French
• Good English skills (B2)
• Based in Lisbon or willing to relocate
• previous CS / BPO experience is an advantage
• good PC skills
• fast decision-maker, with positive outlook
• be available to work flexible hours and days

The Offer 🤩 

• Competitive base salary and benefits
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities
• Private health insurance
• Enrich your CV by working for a major worldwide brand
• Multicultural Team
• Modern office in an excellent location in Lisbon

Relocation support available.