German-speaking Customer Service Expert (Telecom)

Your Role  😎 

• Assisting customers through various channels (incoming calls)
• Analyzing and resolving customer inquiries
• Providing information on administrative and technical inquiries (products, invoices, etc.)
• Making changes to the system
• Forwarding issues or calls to other departments

Your Qualifications 💪 

• German proficiency at C1 level or higher is a must
• English and / or Bulgarian is an advantage, but not mandatory
• Customer-oriented mindset and behavior
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in shifts

The Offer 🤩 

• Excellent base salary and benefits
• Schedule Mo-Sun between 08h-22h, 8h per day / 40h per week
• Friendly work atmosphere and positive environment with a good work-life balance
• A multinational environment with a strong connection to British corporate culture
• Great benefits such as health insurance, food vouchers, and transportation allowance
• Opportunity to connect and learn with colleagues on an open, inclusive platform

Relocation support available.